Returns & Refunds Policy

Return window

30 calendar days

Return period begins

Date of delivery

Defective returns

Accepted

Non-defective returns

Accepted

Change-of-mind returns

Accepted

Return shipping fee

$0

Restocking fee

$0

Prepaid return label

Provided for approved returns

Return request review

Inspection after receipt

1–2 business days

Refund method

Original payment method

Bank posting estimate

Typically 5 business days after refund issuance

Return request method

Email or phone

This policy applies to eligible purchases delivered within the United States.

International purchases and deliveries are not covered by our standard US return policy.

Any additional destination-specific requirements will be communicated where applicable.

Customers may request a return within 30 calendar days from the date their order is delivered.

The return period begins when the package is physically delivered, as indicated by applicable delivery records.

We accept eligible returns for both defective and non-defective products.

• A product that arrives damaged
• A defective product
• An incorrect item
• A product that does not meet your expectations
• An eligible change-of-mind purchase

Return requests should be submitted within the 30-day period.

Additional rights may apply to defective or incorrectly supplied goods under applicable law.

We accept eligible non-defective returns, including change-of-mind returns.

For an ordinary change-of-mind return, the product must generally be:

• Unused
• Uninstalled
• In its original condition
• Free from customer-caused damage
• Complete with included components
• Returned with original packaging
• Accompanied by proof of purchase

For electronics, this may include original accessories, cables, adapters, manuals, and other components supplied with the product.

Customers should contact us before sending a return.

If a product arrives defective or develops a problem that qualifies for a return or other remedy, please contact us.

• Order number
• Product name and model
• Description of the problem
• Relevant photographs or videos, if available

We will review the information and explain the available resolution options.

Depending on the circumstances, these may include a replacement, refund, or another legally appropriate remedy.

Defective products are not automatically subject to the same unused-condition requirements as change-of-mind returns.

If you receive a damaged product or an item different from what you ordered, please notify us promptly.

We recommend contacting us within 48 hours of delivery when possible, particularly if the shipping package shows visible damage.

Please include photographs of the affected product and packaging where available.

This reporting recommendation helps us investigate shipping-related problems efficiently.

It does not remove your applicable legal rights or automatically disqualify a request made within the 30-day return window.

Return shipping is free for all approved returns under this policy.

This applies to approved returns involving:

• Defective products
• Damaged products
• Incorrect products
• Eligible non-defective products
• Eligible change-of-mind returns

Customers are not charged a standard return shipping fee for approved returns.

Plorix provides a prepaid return shipping label for approved return requests.

Once your request is reviewed and approved, our team will provide the label and return instructions.

Please use the authorized return method.

Do not arrange independent return shipping without first contacting us, unless we expressly authorize an alternative.

Unapproved shipping expenses may not be reimbursable.

Plorix charges a $0 restocking fee for eligible returns.

We do not deduct a restocking charge from an approved return refund.

This applies to both eligible defective and non-defective returns.

Follow these steps to initiate a return.

Email info@plorix.us or call +1 (907) 272-8424.

Submit your request within the applicable return period.

• Full name
• Order number
• Email address used during checkout
• Product name
• Reason for return

For defective, damaged, or incorrect products, include supporting photographs or videos where practical.

Our target is to review return requests within 24 business hours.

Some requests may require additional information.

• Return instructions
• Prepaid shipping label
• Designated return destination
• Any applicable packaging guidance

Pack the item securely to reduce the risk of damage during transportation.

For change-of-mind returns, include the original packaging and all supplied accessories.

Attach the prepaid label and hand the package to the designated carrier.

Retain the shipping receipt or tracking details until the return is completed.

Please do not send returned merchandise to our published business contact address without prior authorization.

Our customer support team will provide the correct return destination after reviewing your request.

Plorix Electronics Inc.

2607 Fairbanks St

Anchorage, AK 99503

This address is not automatically the designated return processing facility.

Once the returned package reaches the designated facility, our stated inspection period is 1–2 business days.

• Product identity
• Return eligibility
• Condition
• Included accessories
• Reported defects
• Packaging
• Order information

For change-of-mind returns, the product must meet the applicable condition requirements.

For defective or incorrectly supplied products, inspection will consider the nature of the reported problem and applicable consumer rights.

After an eligible return is received, inspected, and approved, we will initiate the applicable refund.

Customers will be notified using the contact information associated with their order.

Approved returns receive the refundable purchase amount without restocking or standard return-shipping deductions.

Any legally required refund of original shipping charges or other amounts will also be provided.

Refunds are issued to the original payment method used during checkout, except where another method is legally required or appropriately agreed.

Depending on the payment method, this may involve a card issuer, payment processor, or other financial provider.

We do not normally issue refunds to unrelated third-party accounts.

Bank Posting: Typically approximately 5 business days after the refund is issued, depending on the financial institution or payment provider.

Actual posting times may vary.

If a refund does not appear within the expected period, please contact us with your order information.

For products that arrive defective, damaged, or incorrect, we may offer an appropriate replacement or refund.

Replacement availability depends on inventory and the circumstances of the request.

For customers wishing to exchange an eligible product for a different model, style, or configuration, the simplest process is generally:

1. Request a return.

2. Receive return authorization.

3. Return the original product.

4. Receive the approved refund.

5. Place a new order for the preferred product.

Ordinary change-of-mind returns may be declined when:

• The request is submitted after the 30-day window.
• The product has been used or installed.
• The product has customer-caused damage.
• Important original components are missing.
• The item has been materially modified.
• The product is not in the condition required for a change-of-mind return.

Products should not be returned without contacting support and obtaining the applicable instructions.

These conditions do not override mandatory legal rights concerning defective, misdescribed, or incorrectly supplied goods.

Electronics may require additional care during return packaging and inspection.

For change-of-mind returns, components should be unused, uninstalled, and returned with original protective packaging and accessories.

Monitors should be securely packaged with supplied stands, cables, and other original components.

For change-of-mind returns, consoles should remain unused and include their original controllers, cables, and accessories.

3D Printers

For change-of-mind returns, printers should be unused and returned with included components and original packaging.

Customers should remove personal information from eligible storage devices before returning them, where possible.

Additional technical assessment may be necessary for certain defective electronics.

Before returning a device that stores personal information, customers should take reasonable steps to:

• Back up important files.
• Sign out of personal accounts.
• Remove personal information.
• Disable device locks where appropriate.
• Restore factory settings when possible.

Please do not attempt actions that could cause further damage to a defective product.

Plorix is not a substitute for a personal data backup service.

Any handling of personal information will remain subject to applicable law and our Privacy Policy.

If a purchase was made using an available installment payment provider, the refund may be processed through that provider.

The provider may separately adjust or cancel the customer's remaining payment obligations.

Customers should review the provider's terms and account information.

We do not guarantee that every installment payment provider is available at checkout.

If you have received confirmation that a refund was issued but the funds are not visible:

1. Review the original payment account.

2. Check whether the refund is pending.

3. Allow the applicable bank processing period.

4. Contact your payment provider if necessary.

5. Contact Plorix for assistance.

Please include your order number and refund confirmation details.

If you wish to cancel an order before shipment, please contact us as soon as possible.

Approved cancellations are handled under our Order Cancellation Policy.

If an order has already shipped, the return process may apply.

Nothing in this policy limits rights or remedies that cannot legally be excluded.

Customers may have additional protections under applicable federal or state consumer laws.

Where legal requirements provide greater protection than the terms described here, those requirements will apply.

For returns, refunds, replacements, or questions about eligibility: