Shipping & Delivery Policy

Plorix serves customers at eligible delivery addresses within the United States.

Shipping availability depends on the destination, product characteristics, carrier coverage, and any applicable transportation restrictions.

Some products may not be eligible for delivery to certain destinations, including locations with restrictions on batteries, hazardous materials, oversized items, or other regulated goods.

Available shipping destinations will be determined during checkout.

We do not currently advertise international shipping.

Shipping charges, if applicable, are calculated or disclosed during checkout before an order is submitted.

• Delivery destination
• Product dimensions and weight
• Shipping service
• Product-specific handling requirements
• Applicable promotions

Customers can review the shipping cost and final order total before confirming payment.

Any free-shipping promotion will be subject to the conditions displayed with that offer.

Orders are reviewed and prepared for shipment during our applicable fulfillment schedule.

• Payment confirmation
• Order verification
• Inventory confirmation
• Product preparation
• Packaging
• Shipping label generation
• Carrier handoff

Orders placed on weekends or recognized holidays may begin processing on the next applicable business day.

Additional processing time may be necessary for certain products, high-value transactions, or orders requiring verification.

Orders are processed according to the cut-off time published on our website or communicated during checkout.

Orders received after the applicable cut-off may begin processing on the next business day.

Order placement does not guarantee same-day dispatch.

Delivery estimates depend on the product, destination, order processing requirements, and available shipping service.

Customers should review the delivery estimate displayed at checkout or provided in their order communications.

An estimated delivery period may include:

Delivery estimates are not guarantees unless expressly identified as guaranteed and supported by the applicable terms.

Plorix may use third-party shipping and logistics providers to deliver orders.

The carrier selected for an order may depend on the destination, product, service availability, and fulfillment arrangements.

Carrier information will be provided when available.

We do not guarantee that customers can select a particular carrier unless that option is offered during checkout.

After successfully placing an order, customers should receive an order confirmation using the contact information provided at checkout.

• Order number
• Purchased items
• Billing and shipping information
• Order total
• Selected shipping method
• Other relevant transaction details

If you do not receive an expected confirmation, please check your spam folder and contact our support team.

When an order is dispatched and tracking information becomes available, we aim to provide the relevant shipment details.

• Shipping carrier
• Tracking number
• Shipment status
• Estimated delivery date
• Delivery confirmation

Carrier tracking updates may not appear immediately after a shipping label is created.

Customers can use the carrier's official tracking service or our tracking page where supported.

Some orders may be fulfilled in more than one shipment.

• Products are stored at different fulfillment locations.
• Items require different packaging.
• Certain products need special handling.
• Inventory becomes available at different times.

Where an order is split into multiple shipments, separate tracking information may be provided.

Certain electronics may require additional handling because of their dimensions, weight, value, or technical characteristics.

• Large monitors
• Oversized electronic equipment
• Certain 3D printers
• Products containing lithium batteries
• Fragile electronic components

Shipping availability and delivery arrangements may vary for these products.

Any applicable additional charges or restrictions should be disclosed before purchase.

Customers are responsible for entering accurate and complete delivery information.

• Recipient name
• Street address
• Apartment or suite number
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete information may cause delivery delays or unsuccessful delivery attempts.

If you discover an address error, contact us immediately.

We will review whether the address can still be corrected.

Changes may not be possible after an order has been dispatched.

Shipping carriers may attempt delivery according to their standard procedures.

Depending on the carrier and shipment, delivery may involve:

• Delivery to the specified address
• Signature confirmation
• A delivery attempt notice
• Delivery rescheduling
• Holding the package at an authorized carrier location

Customers should follow the carrier's instructions when additional action is required.

Although we aim to provide reliable shipping information, delays may occur.

• Severe weather
• Carrier disruptions
• High shipping volumes
• Transportation restrictions
• Address verification
• Inventory issues
• Public holidays
• Unexpected operational disruptions

If a delay affects your order, contact us for assistance.

We will review available tracking and fulfillment information and explain the next steps.

Nothing in this policy limits remedies available under applicable law for delayed or undelivered orders.

If your package arrives visibly damaged, please contact us as soon as possible.

We recommend reporting visible shipping damage within 48 hours of delivery, when practical.

• Your order number
• A description of the damage
• Photographs of the shipping box
• Photographs of the affected product
• Any relevant packaging details

We will review the issue and explain available replacement, return, or refund options.

The recommended 48-hour reporting period does not eliminate applicable legal rights or the remedies available under our return policy.

If you receive the wrong product or discover an item missing from your order, please contact customer support.

• Your order number
• The product you expected
• The product received, if different
• Relevant photographs, where helpful

We will review the order and fulfillment information and determine the appropriate resolution.

If tracking indicates that a package was delivered but you cannot locate it, please:

1. Confirm the shipping address on your order.

2. Review the carrier's delivery details.

3. Check nearby delivery locations.

4. Ask household members or building reception, if applicable.

5. Contact our support team if the package remains missing.

We may coordinate with the carrier to investigate the delivery.

Any refund, replacement, or other remedy will be determined according to the circumstances and applicable law.

If a shipment appears lost in transit, please contact us with your order number.

We will review the tracking information and may initiate an investigation with the relevant shipping provider.

Where an order is confirmed lost or remains undelivered, we will provide an appropriate resolution consistent with our obligations and applicable law.

Certain products may be subject to shipping restrictions because of:

• Battery regulations
• Product dimensions
• Hazardous materials rules
• Carrier limitations
• Delivery destination restrictions
• Applicable laws

If a product cannot be shipped to your selected destination, we may be unable to fulfill the order.

Where payment has already been collected for an order that cannot be fulfilled, an appropriate refund will be issued.

If you need to change or cancel an order, contact us as soon as possible.

Requests are subject to the order's processing and fulfillment status.

Once an order has shipped, changes may not be possible.

Eligible purchases may be returned within 30 calendar days after delivery under our Returns & Refunds Policy.

• Return shipping is free.
• A prepaid return label is provided.
• The restocking fee is $0.

Return eligibility and condition requirements are explained in the full policy.

If you need assistance with a shipment, please contact us.

Plorix Electronics Inc.

2607 Fairbanks St

Anchorage, AK 99503

Our business contact address is not automatically a customer pickup or return shipping location.

We may update this Shipping & Delivery Policy to reflect changes in fulfillment operations, carrier services, product requirements, or applicable laws.

The current version will be published on this page.

Changes affecting existing purchases will be handled according to applicable contractual and legal requirements.